Overall Health IQ
Accounts’ Health IQ Pie Chart
This pie chart is a visual that shows the percentage of accounts that are active, at risk of churn and inactive.
Overall Health line graph
This graph tracks the overall health of all your accounts over the course of the last week. It is updated every night at midnight.
This is a list of the 5 most recent campaigns and the current number of impressions, click through rate, or score. All campaigns can be viewed by clicking on VIEW ALL CAMPAIGNS.
Users Currently Online
The first icon shows the number of users online that can see UserIQ engagements. The second icon shows the number of actions that were performed in the last session. The User Feed shows the last 7 actions taken and who took those actions.
The guide to use this template is below.
This is the first 7 accounts, listed alphabetically. Other accounts can be seen by changing the pages at the bottom, by sorting based on statistics, or by searching for specific features using the search box.
Customer health based on activity, log ins, log in frequency and feature usage is displayed here.
Customer Login Health is displayed here, based on frequency of log ins.
Customer Feature Adoption is displayed here based on the number of unique features that this account is using.
Customer Sentiment Health is displayed here based on the user NPS scores.
Customer Technical Support Health is displayed as a calculation based on the number of support tickets that are fulfilled and closed.
Financial Health is measured by the validity of the account’s credit card, their monthly rate and the number of times payments are delayed or are on time.