What are Ratings surveys?
The Ratings survey is a tool used to gauge users’ sentiment. User sentiment is measured by asking how much users enjoy using a company, product or service. Users score NPS surveys with 0 to 5 stars.
What do the scores mean?
Users that respond with 4 or 5 stars have positive sentiment towards this feature or service. Users that respond with 0 through 2 stars have negative sentiment towards this feature or service. Users that respond with 3 stars have neutral sentiment towards this feature or service.
Making Ratings Surveys
It is recommended to get user sentiment during specific feature use or during a specific work process within a user’s workflow. This timing is estimated to provide a 30% - 40% completion rate versus the 4% - 5% completion rate of email surveys.
Check the COMMENT BOX box in order to enable user comments for the surveys. The comment box does not appear until a button has been selected. This design increases comment rate by 50%.
Example Survey Results