Selecting Custom Variables
To get the most out of UserIQ, we recommend you pass along some identifying information about your users. This will help you segment your users based on their activity. It will also help us track which users have been presented a Guided Tour or other in-app messages and interactions.
What are custom variables?
Custom Variables are the tracked attributes of users of your web application, which enable detailed user segmentation. This helps you create highly personalized engagements.
How many variables can I have?
You can use up to 20 different variables, however, there are 6 mandatory variables that are required (the character limit for most variables is 255).
Which variables should I push?
You should push all variables and key indicators used to analyze your customers. This can include anything from your customers’ roles, locations, time zones, languages, membership status, etc. You can add up to 20 variables as you deem necessary for segmentation.
These variables are required to be pushed to UserIQ.
You MUST pass a unique User ID as Custom Variable #1 (i.e.; internal id, numeric, email, etc.).
These are examples that your company may currently be using that you would like to send over. You may need to engage your development team to determine what variables you are able to push to UserIQ
Configuring Custom Variables
To pass custom variables such as user name, account ID, etc., simply replace the ‘red text’ text in the tracking code that comes after ‘setCustomVariable’,’#’
To add an additional variable, simply add the following:
Note: Make sure you do NOT delete the quotes. Make sure to remove // to uncomment out code.